Quick links
Ask a question
Advanced searchGetting Support In The UK
All starter systems purchased in the UK receive 30 days of free email support from date of purchase. This period is designed to help you install and configure the product. Once this period has expired, customers must have a valid support contract to continue receiving support.
If you are within the free 30 day support period and wish to open a support query, use the support form to log your case directly with the Equisys support engineers.
Web-based support
Is available on a 24/7 basis from the Equisys website. A range of technical notes, 'How to' guides, software updates and fixes for known issues can be found in the comprehensive and fully searchable Knowledge Base.
Email support
Standard support via email is available to customers who purchase Software Assurance, for the duration of their contract. Software Assurance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years.
To purchase Software Assurance please contact your reseller or Equisys sales on 020 7203 4001, or email sales@equisys.com.
If you have a valid support contract and wish to open a support query, use the support form to log your case directly with the Equisys support engineers:
Telephone support
Is available to customers who purchase Software Maintenance. Telephone support is a call back service by an Equisys support engineer after investigating the problem description you logged earlier. Software Maintenance also provides all software upgrades and updates without further charge. Contracts are available for 1, 2, 3 or 5 years
To purchase Software Maintenance please contact your reseller or Equisys sales on 020 7203 4001, or email sales@equisys.com.